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Contact FAQs

 

Contact FAQs

 

Comments or questions? We're happy to help.
Feel free to view our most frequently asked questions below.

 

Before you Buy

My dog just died can I still do a Wisdom Panel® 2.0 test?

Taking a swab DNA sample from a deceased dog is not recommended, whatever the circumstance, as the quality of the DNA sample will likely be unusable for Wisdom Panel® 2.0 testing purposes.

Does Wisdom Panel® 2.0 provide proof of parentage?

Currently the Wisdom Panel® 2.0 does not provide parentage testing at this time.

Does Wisdom Panel® 2.0 measure the purity of my purebred dog?

The Wisdom Panel® 2.0 test can be used to compare your dog genetically to known purebreds in a pre-specified breed to see how similar or dissimilar your dog is to members of that particular breed. However, the kennel clubs govern the definition of purity.
 

Getting Started

How do I collect a good DNA sample from my dog's cheek?

Collecting a sample is as easy as 1-2-3.
1. Quickly inspect dog’s mouth between the cheek and gums for food debris.
2. Peel back the edges of the swab and avoid touch the bristles.
3. Firmly roll and rotate swab bristles against the inside of the dog's cheek.
4. Allow sample to dry 5 minutes prior to putting the swab back into sleeve.

What if I have more than one dog in my home?

To ensure that a good swab sample is obtained it is best that your dog does not share water or food bowls with another dog for at least two hours prior to swabbing them.

How long after my dog has eaten and/or drank can I swab them?

Please wait approximately 2 hours after a meal or treat (drinking water is fine) to begin the DNA collection.
 

What Happens at the Laboratory

What happens to my sample at the laboratory?

Once your Wisdom Panel® sample is received at our laboratory it is scanned into our database and assigned to a batch for testing. It then undergoes processing to extract the DNA from your dog’s cells and the DNA is examined at the 321 markers that are used in the Wisdom Panel test. The results for these markers are sent to a computer that evaluates them using a program designed to consider all of the pedigree trees that are possible in the last three generations. The trees considered include a simple pedigree with a single breed (a likely pure-bred dog), two different breeds at the parental level (a first-generation cross), continuing all the way up to a complex tree with eight different great-grandparent breeds allowed. Our computer uses information from our extensive breed database to fill these potential pedigrees. For each of the millions of combinations of ancestry trees built and considered, the computer gives each a score representing how well that selected combination of breeds matched to your dog’s data. The pedigree with the overall best score is the one which is selected and provided to you in your dog’s individualized report. It normally takes 2-3 weeks from the time a sample is received for the genetic testing and analysis to be completed.

How long does it take for the sample to process once it has arrived at the lab?

Once the sample has been received at the lab it generally takes 2-3 weeks for the sample to be tested, results generated and report available for download on the Wisdom Panel® website. You will receive email notification when this has been completed.

Why can it take so long to process a sample?

The Wisdom Panel® is one of the most advanced genetic analyses commercially available at this time. The full process to extract the DNA, identify your dog’s DNA markers, and analyze the results against the extensive Wisdom Panel breed database is done in a very deliberate and careful manner that normally takes 2-3 weeks from the time a sample is received to be completed. For a full description of the process, please see FAQ "What happens to my sample at the laboratory?".

Specific Breeds

Does Wisdom Panel® test for wolf or coyote?

The Wisdom Panel® tests were developed using genetic markers specific for the dog. These tests are not intended to test for Wolf or Coyote DNA.

Does Wisdom Panel® test for "Pit-bull"?

The term Pit-Bull does not refer to a single, recognized breed of dog but rather to a genetically diverse group of breeds which are associated by certain physical traits. Due to the genetic diversity of this group, Mars Veterinary™ cannot build a DNA profile to genetically identify every dog that may be visually classified as a Pit-bull.

Why might a dog not look like the breeds detected?

Physical appearance is controlled by a very small number of genes. These genes can have both recessive and dominant variants and the variant(s) present determines the visible effect on physical traits. The presence of breed signatures does not guarantee that the dog will look like all detected breeds – the wonder of genetic inheritance can be seen as much in people as in dogs.
 

Tracking Results/Sample

What if I have a question about my results?

Please contact us at 888-K9 PET TEST (1-888-597-3883) or fill out the contact us form, if you should have any questions regarding your results.

How can I track my sample on-line?

You can track the progress of your sample on-line by visiting www.wisdompanel.com/test_status_checker and entering your Sample ID and Last Name in the required fields. Once this information has been provided you will be able to follow your sample’s progress via our test status checker.

How do I get my results?

Once your sample has completed testing you will receive email notification that your report is ready to be downloaded.
 

Account/Profile Settings

How do I activate my dog's sample?

Activate your dog's sample at www.wisdompanel.com/start. This will allow immediate tracking of your sample as well as updates throughout the process of the test analysis. Please be sure to complete all the required fields.

How do I update my phone number or address?

Please fill out the contact us form.

How do I update my email notification settings?

Please fill out the contact us form.
 
 

FAQs

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Contact Us

Support Hours

9am - 5pm (EST) Mon - Fri

Speak to a Customer Care representative

If you would like to speak to a representative please call: 888-K9 PET TEST (1-888-597-3883)

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