Zoey Dog

Terms and Conditions

 

Wisdom Panel® DNA Test Terms and Conditions

Each dog is unique and their physical and behavioral traits will be the result of multiple factors, including genetics, training, handling, and environment. Using a proprietary analysis and database, Wisdom Panel® products can provide insight into the breed ancestry of your dog, the predicted genetic adult weight range, and breed-related risks of developing certain genetic diseases. A dog’s weight range can vary significantly depending on age, diet, and exercise. Wisdom Panel® products are not intended to diagnose diseases or predict behavior in any particular dog. Wisdom Panel® products are designed and intended to be used solely to identify the genetic breed makeup and predict the adult size of such a mixed-breed dog; to confirm the genetic profile observed in a tested dog matches a particular breed profile; or in certain products to identify risks of developing certain genetic diseases or conditions. No other purpose is intended, authorized, or permitted.

Upon receipt of the sample, Mars Veterinary will analyze the dog’s DNA to determine the breed(s) present in its recent ancestry. In all cases this is done with a reasonable degree of certainty. Portions of DNA samples of some dogs may not include any purebreds and those ancestors will simply be noted as being mixed breeds. Wisdom Panel® products are based upon the Mars Veterinary database of validated breeds. If a dog’s ancestry contains breeds not represented in our database, the results may identify related breeds that are contained in the database.

In the unlikely event that it is not possible to determine breed history, predicted adult weight range, or breed related health risks, or that an error in the analysis occurs, liability by Mars Veterinary or related companies and individuals is expressly disclaimed. Damages, if any, are limited to the payment actually received by Mars Veterinary for the specified analysis at issue.

Mars Veterinary’s testing procedures are designed to provide reliable and accurate results. Mars Veterinary is not responsible for any errors in obtaining the swab sample or for any injuries or loss that may occur as a result.

All dogs should be considered individual animals. Because each dog is a product of its unique environment and handling, it may exhibit different traits and behaviors than those listed on the breed detail pages provided in the final results. The descriptions of the individual breeds provided by Mars Veterinary on these pages are intended to be general in nature. They are not intended to be all-inclusive or definitive and may or may not reflect the natural temperament of your dog.

Many countries and provinces have breed-specific ordinances and laws that may require special handling or prohibit the ownership of some dogs with a particular breed in their genetic background. Wisdom Panel® is not intended to be used by regulatory or animal control officials to determine whether a particular breed is legislated or banned in a particular country or province. Nor is Wisdom Panel® intended to be used in any judicial proceedings. Rather, it is intended to be used as a tool or resource in determining a dog's genetic history. Neither Mars Veterinary nor any related company is responsible for compliance or notification regarding these matters.

Use of the tests acknowledges consent that Mars Veterinary may use any portion of the leftover sample, as well as the data collected, for research and development purposes only.

 

Optimal Selection™ Canine DNA Test Terms and Conditions

Optimal Selection™ Canine Genetic Breeding Analysis is a proprietary process  designed and intended to be used on purebred dogs solely to 1) Help quantify the genetic compatibility of potential breeding pairs and 2) To identify specific alleles or DNA mutations that are associated with certain inherited diseases or traits. No other purpose is authorized or permitted. It is not intended to diagnose diseases or predict behavior in any particular dog.

Upon receipt of your dog’s DNA sample, Mars Veterinary will analyze your dog’s DNA to determine chromosomal similarities and differences in the genetic profile of a potential sire and dam and provide a match analysis. Your dog’s DNA will also be analyzed for the presence of specific alleles that are associated with inherited conditions identified as occurring in your dog’s breed. Mars Veterinary’s testing procedures are designed to provide reliable and accurate results, but are not guaranteed. By submitting your dog’s sample(s) for Optimal Selection analysis it is understood that you agree that the sample(s), analysis, results and related information may be used confidentially by Mars in conjunction with other samples to increase the understanding of the breed’s genetic structure, as well as for internal, research and development, or statistical purposes and may be shared with third parties for these purposes.

Samples may be disposed of or stored at Mars Veterinary’s option and will not be returned. Please view the full Mars Privacy Policy here: http://www.mars.com/global/policies/privacy/pp-english.aspx It is also understood that future releases of the Optimal Selection test may refine results as more information is obtained regarding the breed structure and/or if new genetic markers are included.

Optimal Selection genetic assessments for individual dogs and potential mates will be available online to the person(s) who registered the sample.  A dog’s results, photo and other information may be shared by the owner with other individuals whom they choose or transferred to a new owner if the dog changes ownership. The content of such online services 1) may be altered due to changes, additions, or removals of a dog’s information in the Optimal Selection database or due to changes in technical or other design of such services and 2) includes information about third parties and other Mars Veterinary clients’ dogs, which Mars Veterinary is not responsible or liable for. Mars Veterinary has right to terminate access to online services one year from the purchase date, unless a longer period has been agreed upon.

You agree to Mars Veterinary instructions related to ordering process, payment, sampling and sample delivery. You also certify that the animal described in your order is the same animal whose sample is submitted for analysis, and that all information is accurate. You warrant that you are entitled to obtain and supply samples to Mars Veterinary.

In the unlikely event that it is not possible to provide an analysis (for example due to an insufficient DNA sample) or that an error in the analysis occurs, liability by Mars Veterinary or related companies and individuals is disclaimed and damages in any event are limited to the payment actually received by Mars Veterinary for the specified analysis at issue. Mars Veterinary’s study of the complexities of the canine genome is ongoing with the goal of continuing to provide the most advanced and complete analysis possible.

Mars Veterinary reserves the right to use any third party of its choice to undertake the testing, analysis or laboratory services for the analysis.
 

Optimal Selection™ Feline Genetic Breeding Analysis Terms and Conditions

Optimal Selection™ Genetic Breeding Analysis is a proprietary process designed and intended to be used on purebred cats solely to 1) Help quantify the genetic compatibility of potential breeding pairs and 2) To identify specific alleles or DNA mutations that are associated with certain inherited diseases or traits. No other purpose is authorized or permitted. It is not intended to diagnose diseases or predict behavior in any particular cat.

Upon receipt of your cat’s DNA sample, Mars Veterinary will analyze your cat’s DNA to determine chromosomal similarities and differences in the genetic profile of a potential sire and dam and provide a match analysis. Your cat’s DNA will also be analyzed for the presence of specific alleles that are associated with inherited conditions identified as occurring in your cat’s breed. Mars Veterinary’s testing procedures are designed to provide reliable and accurate results, but are not guaranteed. By submitting your cat’s sample(s) for Optimal Selection™ analysis it is understood that you agree that the sample(s), analysis, results and related information may be used confidentially by Mars in conjunction with other samples to increase the understanding of the breed’s genetic structure, as well as for internal, research and development, or statistical purposes and may be shared with third parties for these purposes.

Samples may be disposed of or stored at Mars Veterinary’s option and will not be returned. Please view the full Mars Privacy Policy here: http://www.mars.com/global/policies/privacy/pp-english.aspx. It is also understood that future releases of the Optimal Selection™ test may refine results as more information is obtained regarding the breed structure and/or if new genetic markers are included.

Optimal Selection genetic assessments for individual cats and potential mates will be available online to the person(s) who registered the sample. A cat’s results, photo and other information may be shared by the owner with other individuals whom they choose or transferred to a new owner if the cat changes ownership. The content of such online services 1) may be altered due to changes, additions, or removals of a cat’s information in the Optimal Selection™ database or due to changes in technical or other design of such services and 2) includes information about third parties and other Mars Veterinary clients’ cats, which Mars Veterinary is not responsible or liable for. Mars Veterinary has right to terminate access to online services one year from the purchase date, unless a longer period has been agreed upon.

You agree to Mars Veterinary instructions related to ordering process, payment, sampling and sample delivery. You also certify that the animal described in your order is the same animal whose sample is submitted for analysis, and that all information is accurate. You warrant that you are entitled to obtain and supply samples to Mars Veterinary.

In the unlikely event that it is not possible to provide an analysis (for example due to an insufficient DNA sample) or that an error in the analysis occurs, liability by Mars Veterinary or related companies and individuals is disclaimed and damages in any event are limited to the payment actually received by Mars Veterinary for the specified analysis at issue. Mars Veterinary’s study of the complexities of the feline genome is ongoing with the goal of continuing to provide the most advanced and complete analysis possible.

Mars Veterinary reserves the right to use any third party of its choice to undertake the testing, analysis or laboratory services for the analysis.

Wisdom Panel Refund Policy

Mars Veterinary is committed to providing the best consumer experience and to providing our customers with a better understanding of their dog’s genetic profile. As part of our customer service, it is very important to us that we understand our client’s concerns. We value your feedback to help improve our product and results reporting. Our team of dedicated Customer Service Representatives is available to help answer any questions you may have regarding your report and may recommend that your dog’s sample undergo a detailed review by a member of our Technical Support Team. If following evaluation by our staff, you still remain dissatisfied despite the evidence that supports the breed findings, you may be eligible for a refund. Refund requests will be assessed on a case by case basis.

 

Wisdom Panel Customer Satisfaction Guarantee

If you have questions or concerns regarding your dog’s DNA test results, we would like to ensure that the results are as comprehensive as possible and explained to your satisfaction. Please visit the Contact Us page to submit your question. To better explain your results in relation to the traits you see in your dog, we may require additional information regarding the dog tested including the submission of a photo. An upload of a clear color picture of your dog, including head and body is required so that we may best address your concerns.

Following submission, Mars Veterinary will acknowledge your claim electronically and a Customer Service Representative will contact you to discuss your concerns and explain your test results. In some instances an additional conversation with our Technical Support Team may be required to answer your questions fully.

If you complete the process and are still not satisfied with your Wisdom Panel test results, we will be happy to discuss next steps with you. In the event a refund is deemed appropriate, a proof of purchase is required for processing. Fees associated with shipping and taxes will not be refunded.*

Any refunds provided under this policy will be issued to the provided account number within 72 hours of refund approval.

Please be aware that we will not issue a refund for samples if it has been more than 180 days since it was validated and a report was generated.

 

Wisdom Panel Order Cancellation/Return Policy

If after purchasing our product on www.wisdompanel.com you decide to cancel your order, we will issue a full refund of your purchase price as long as you alert us before we initiate fulfillment. Given the order is immediately sent to our warehouse, it is important to be aware that the window to cancel an order is very short.

If after purchasing our product on www.wisdompanel.com you opt to not submit the kit for testing, you will be entitled to a full refund for the purchase price once the kit is returned back to us in its original, unopened condition.

 

Wisdom Panel Upgrade Policy

At this time, Mars Veterinary does not offer upgrades or exchanges between product versions. Please visit our Product Comparison Page to select the product that best meets your testing needs. At the time of submission, a sample will be run on the current version of the algorithm for the product type purchased and cannot be resubmitted at a later date for analysis on a newer version of the algorithm.

 

Wisdom Panel Retail Purchases

If you purchased your kit from a retailer and would like to request a refund, please return the product to the store it was purchased. In the event that the retailer does not want to provide a credit for the purchase we ask that you please provide us with a proof of purchase. Please contact our Customer Care Team at 888-K9 Pet Test (1-888-597-3883) or customercare@marsveterinary.com.

*All refund requests are subject to review and Mars Veterinary reserves the right to deny a refund if the escalation process is not followed.